New faces join customer service team
Jonas Leisure has enhanced its ability to support customers with the appointment of two new customer service staff.

Major upgrades to Brisbane City Council’s Parkinson Aquatic Centre in south Brisbane have helped win it the Jonas Leisure Facility of the Year Award at the Australian Leisure Facilities Association Queensland (ALFAQ) Awards.

Teaching swim instructors ‘soft skills’ such as communication, giving and receiving feedback, and building trust with students can improve teaching effectiveness and how satisfied parents are with the swim lessons being provided to their children.

Using CCTV footage to help aquatic centre managers make better decisions and creation of a new tool to measure and respond to drownings and near misses are among the innovative projects being undertaken by participants in the 2019 ARI Mentor Program.