Great customer service rarely comes down to one big gesture. In aquatic centres, gyms, and recreation facilities, it's usually the small, consistent moments that shape how a member or visitor feels about a facility, and whether they come back. Here are some of the small things front facing staff can do that make an outsized difference.
Envibe’s versatile Venues and Facilities module is a one-stop shop for managing the booking and hire of just about any kind of leisure space imaginable, from sports fields and public parks to library spaces.
Why are a strong team culture among staff and a sense of community so crucial to the success of leisure centres and aquatic facilities? It’s because the two go hand-in-hand to ensure staff stay with you and members enjoy and experience everything your leisure facility has to offer.
The Australian Sports Commission’s National Participation Survey 2023 found that cost was the most commonly identified barrier affecting people’s ability to take part in sport and leisure, with nearly half of respondents (45 per cent) citing it as an issue.
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