Alissa Lim is the General Manager of Jonas Leisure, bringing over 20 years of experience in the leisure industry. She leads the organisation with a strong focus on customer partnership, product evolution and long term, sustainable growth.
Alissa has spent the majority of her career working alongside councils, universities, schools and leisure operators, developing a deep understanding of the operational challenges faced by community focused organisations. Having progressed through multiple roles within the industry, she brings both strategic leadership and practical insight to her role.
As General Manager, Alissa is responsible for guiding Jonas Leisure’s vision, overseeing product strategy, customer engagement and organisational performance. She is passionate about delivering purpose built technology that genuinely supports venues and the communities they serve. Alissa leads with a collaborative, customer first approach, ensuring Jonas Leisure continues to evolve through innovation, trusted partnerships and long term value creation for clients across Australia and New Zealand.
Tom Bourne is the Director of Product at Jonas Leisure, with more than 25 years of experience delivering technology solutions for the leisure and fitness industry.
Tom leads product strategy and development across the Jonas Leisure portfolio, ensuring all platforms remain reliable, scalable and aligned to real world operational needs. With deep technical expertise and extensive industry knowledge, Tom works closely with customers and internal teams to translate complex requirements into practical, effective software solutions.
He plays a key role in shaping the future direction of Jonas Leisure products, balancing innovation with stability and long term sustainability. Tom is passionate about building software that solves genuine problems, supports large scale operations and evolves through customer led input. His leadership ensures Jonas Leisure products remain trusted, future ready and purpose built for leisure, fitness and community environments.
Mandy Caldwell is the Operations Manager at Jonas Leisure, responsible for overseeing operational delivery, customer engagement and internal processes across the organisation.
Mandy brings extensive experience in operational leadership, customer success and project delivery within the leisure software environment. She works closely with customers and internal teams to ensure implementations, support and ongoing services are delivered consistently and to a high standard.
As Operations Manager, Mandy plays a critical role in driving efficiency, improving service outcomes and ensuring customers receive ongoing value from Jonas Leisure solutions. Her practical, detail driven approach helps bridge the gap between technology and day to day operations. Mandy is passionate about continuous improvement and building strong, trusted relationships that support long term success for both customers and the business.
