Fast Five with Jarad Lam
As we edge towards the halfway line of 2023, technology continues to be a major driver in the pursuit of customer experience excellence.
As we edge towards the halfway line of 2023, technology continues to be a major driver in the pursuit of customer experience excellence.
As the first quarter of 2023 comes to a close, maintaining staffing levels and delivering exceptional customer experiences continue to be critical for leisure operators that want to outpace the competition.
In 2023, we’re striving to help you work smarter, not harder. And when it comes to your marketing, so much of it can be automated in a way where you can set it and forget it (so you can focus on the members who need you).
Are you wondering how you can shake things up for the rest of the year, and really get your systems and processes in ship-shape? If streamlining your systems and making sure everything is running efficiently is at the top of your goals list, you’ve come to the right place.
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Happy New Year! With the memory of food comas and hangovers still lingering, the start of a new year is when most people kick off their New Year’s resolutions and fitness trends catch a new wind. In past years, we’ve seen the rise of home gyms and workouts, wearable technology and virtual fitness.
A massive thank you to all Jonas Leisure customers who have provided feedback and rated our customer service recently. Last quarter we saw a record response rate, with 90% of respondents rating the customer support they received as “excellent” (denoting a score of 9 or 10 out of 10).
Our Jonas Leisure professional services consultant Danielle Campbell is one of the first faces many users see when introducing Envibe at their leisure centres.
With the festive season approaching many leisure operators are bracing themselves for the summer and school holiday rush and an influx of new members committed to being healthier and more active in the new year.
As we launch into 2023, leisure operators are looking ahead with excitement but also a degree of trepidation. Staffing is one of the big challenges of the coming year so keeping teams strong while continuing to meet and exceed customer expectations will be the name of the game.
January is renowned for being “resolution month”. A new year brings the guise of new possibilities, fresh starts, and changed behaviours – and many choose to work on their health and fitness. Studies have shown that improving ones health and fitness is one of the top new year’s resolutions made year after year.
