Fast Five with Danielle Campbell
Our Jonas Leisure professional services consultant Danielle Campbell is one of the first faces many users see when introducing Envibe at their leisure centres.
Our Jonas Leisure professional services consultant Danielle Campbell is one of the first faces many users see when introducing Envibe at their leisure centres.
With the festive season approaching many leisure operators are bracing themselves for the summer and school holiday rush and an influx of new members committed to being healthier and more active in the new year.
As we launch into 2023, leisure operators are looking ahead with excitement but also a degree of trepidation. Staffing is one of the big challenges of the coming year so keeping teams strong while continuing to meet and exceed customer expectations will be the name of the game.
January is renowned for being “resolution month”. A new year brings the guise of new possibilities, fresh starts, and changed behaviours – and many choose to work on their health and fitness. Studies have shown that improving ones health and fitness is one of the top new year’s resolutions made year after year.
From near-instant membership sign up to smart questionnaires powered by artificial intelligence, the way customers of tomorrow interact with leisure centres will be very different to the experience we’ve become accustomed to today.
Knowledge is power when it comes to your business, and the best kind of knowledge you have access to when it comes to your business is your reports. Reporting is the most valuable tool in your tech-kit because it arms you with clear data on metrics that paint a bigger picture of where your leisure business is at. How many members do you currently have and what are they paying? How many cancellations did you have last month? How many new sign-ups did you have in comparison to cancellations?
As fears of Covid-19 fade and people turn their attention to getting in shape for summer, many leisure centre and gym managers are exploring opportunities to make the experience the best it can be for facility visitors.
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The past few years have been a time of change for the leisure industry. From exciting new technology to the challenge of catering to increased demand for leisure as Covid-19 restrictions ease off, there’s been a whole lot of learning taking place.
It’s no secret that the pandemic has changed life for us dramatically, one of the most noticeable being our working arrangements. According to a report published by the Australian Government Productivity Commission, pre-pandemic only about 8% of people regularly worked from home some of the time, making up about 2% of total hours worked. But even after lockdowns eased and returning to the office full-time was a possibility, the number of people working from home remained at just under 40%.
Many leisure centre operators are struggling to deal with the one-two punch of a tight labour market and an increased demand for services as Covid-19 restrictions fade away.
