Our superhero Professional Services Consultant Amy Spenceley is one of the first people many new Envibe customers meet. A former leisure industry manager, her role involves working with clients to ensure their new Envibe software will deliver maximum benefit.
As we move to a future where technology is increasingly facilitating day-to-day life, it brings to question how this will continue to grow the leisure industry. More and more leisure centres are moving away from a traditional business structure with sales teams with paper forms, cash at the facility, and several staff sitting at the reception desk waiting for calls and to check visiting members in.
Old-fashioned customer service and quality communication remain crucial to supporting customers, in partnership with the customer experience optimisation technology offers.
Since the P word that shall not be named, there’s no denying the world we live in has changed in more ways than one. Technological advancements were accelerated by a society that had to adapt to lockdowns, contactless interactions, and the limited ability to support bricks and mortar businesses. Consumers compensated for this new contactless society and engaged with businesses in new ways. This study found there was an increased adoption of online shopping, contactless payment methods, telehealth, online learning, remote work and online entertainment.
As we edge towards the halfway line of 2023, technology continues to be a major driver in the pursuit of customer experience excellence.
As the first quarter of 2023 comes to a close, maintaining staffing levels and delivering exceptional customer experiences continue to be critical for leisure operators that want to outpace the competition.
In 2023, we’re striving to help you work smarter, not harder. And when it comes to your marketing, so much of it can be automated in a way where you can set it and forget it (so you can focus on the members who need you).
Are you wondering how you can shake things up for the rest of the year, and really get your systems and processes in ship-shape? If streamlining your systems and making sure everything is running efficiently is at the top of your goals list, you’ve come to the right place.
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Happy New Year! With the memory of food comas and hangovers still lingering, the start of a new year is when most people kick off their New Year’s resolutions and fitness trends catch a new wind. In past years, we’ve seen the rise of home gyms and workouts, wearable technology and virtual fitness.
A massive thank you to all Jonas Leisure customers who have provided feedback and rated our customer service recently. Last quarter we saw a record response rate, with 90% of respondents rating the customer support they received as “excellent” (denoting a score of 9 or 10 out of 10).
