Industry News
Five of Australasia’s most unique aquatic centres
From high-tech adjustable swimming pool floors to tree-top-brushing waterslides, Australasia is blessed with a wealth of noteworthy aquatic centres.
From high-tech adjustable swimming pool floors to tree-top-brushing waterslides, Australasia is blessed with a wealth of noteworthy aquatic centres.
You’re probably aware of the importance of having a functional website for your leisure centre, but are you and your team making the most of what your website can offer?
Our Customer Voice portal continues to go from strength to strength, driving development of Envibe enhancements with expert users (like you!) behind the steering wheel.
Want to be like Hannah? Every day our cheerful Services Manager Hannah Donohoe is out representing Jonas Leisure and helping leisure centres bring their member and leisure management systems into the 21st century.
A new software platform that makes it easy for leisure customers to book and pay online has led to a surge in online bookings for swimming lesson and group fitness classes at YMCA sites across Auckland and Waikato.
Effective communication can be the difference between a full group fitness class and an empty one, or a happy customer and one who feels neglected. Getting it right can lead to more engagement and growth in facility users, while getting it wrong can turn people off and negatively impact how a leisure centre or gym is perceived by its community.
Our superhero Professional Services Consultant Amy Spenceley is one of the first people many new Envibe customers meet. A former leisure industry manager, her role involves working with clients to ensure their new Envibe software will deliver maximum benefit.
As we move to a future where technology is increasingly facilitating day-to-day life, it brings to question how this will continue to grow the leisure industry. More and more leisure centres are moving away from a traditional business structure with sales teams with paper forms, cash at the facility, and several staff sitting at the reception desk waiting for calls and to check visiting members in.
Old-fashioned customer service and quality communication remain crucial to supporting customers, in partnership with the customer experience optimisation technology offers.
Since the P word that shall not be named, there’s no denying the world we live in has changed in more ways than one. Technological advancements were accelerated by a society that had to adapt to lockdowns, contactless interactions, and the limited ability to support bricks and mortar businesses. Consumers compensated for this new contactless society and engaged with businesses in new ways. This study found there was an increased adoption of online shopping, contactless payment methods, telehealth, online learning, remote work and online entertainment.
