Fast Five with Amy Spenceley Our superhero Professional Services Consultant Amy Spenceley is one of the first people many new Envibe customers meet. A former leisure industry manager, her role involves working with clients to ensure their new Envibe software will deliver maximum benefit. When she’s not facilitating training workshops, she can often be found working with clients to optimise their customer portal or the member communications they deliver using Envibe. In this month’s Fast Five, we discover what she enjoys most about working in the leisure and recreation industry, get her top tip on →

Fast Five with Adam Fielding Old-fashioned customer service and quality communication remain crucial to supporting customers, in partnership with the customer experience optimisation technology offers. For this month’s Fast Five we caught up with our Senior Support Technician Adam Fielding to get his advice for a smooth customer service experience, hear about one of the more challenging support tasks he’s had to handle, and discover the song he just can’t get out of his head. You’ve been with Jonas Leisure for a while now. What do you still love most about your role? Versatility. I’ve →

Fast Five with Jarad Lam As we edge towards the halfway line of 2023, technology continues to be a major driver in the pursuit of customer experience excellence. Gracing the Fast Five stage this month is Jonas Leisure technical expert and customer service extraordinaire Jarad Lam. We caught up with him to find out why he thinks offering quality customer service is more crucial than ever, get his take on the pros and cons of AI as a customer service tool, and hear what he’ll be getting up to for fun over the winter months. →

Triggering success with your gym marketing In 2023, we’re striving to help you work smarter, not harder. And when it comes to your marketing, so much of it can be automated in a way where you can set it and forget it (so you can focus on the members who need you). Email and SMS marketing are crucial in your gym marketing strategy – so let’s dive into why exactly in the age of viral TikTok content that email and SMS are the real heroes in your gym marketing. What is email marketing? Let’s kick-off →

Fast Five with Dushayant Dhar As the first quarter of 2023 comes to a close, maintaining staffing levels and delivering exceptional customer experiences continue to be critical for leisure operators that want to outpace the competition. The star of this month’s Fast Five is Jonas Leisure Head of Sales and Customer Success Dushayant Dhar. We caught up with him to find out about his passion for delivering outstanding customer experiences and the value of having the right software system in place for both staff and leisure facility visitors. Why is it so important to keep →

5 tools every facility needs in their leisure software toolkit  Are you wondering how you can shake things up for the rest of the year, and really get your systems and processes in ship-shape? If streamlining your systems and making sure everything is running efficiently is at the top of your goals list, you’ve come to the right place.   We’ll dive into 5 top tools you need in your leisure software tool kit to help you onboard new members easily, give them the power to manage course enrolments and payments, keep in touch with your →

A round of applause for your customer service ratings and feedback A massive thank you to all Jonas Leisure customers who have provided feedback and rated our customer service recently. Last quarter we saw a record response rate, with 90% of respondents rating the customer support they received as “excellent” (denoting a score of 9 or 10 out of 10). The scores are received in response to customer satisfaction emails users receive after one of their support requests has been resolved by our Jonas Leisure customer service team. While we are always happy to see →

Fast Five with Danielle Campbell Our Jonas Leisure professional services consultant Danielle Campbell is one of the first faces many users see when introducing Envibe at their leisure centres. She’s the wonder women behind the workshops new customers take part in when setting up Envibe and she designs and runs a lot of the training their staff receive during the onboarding process. For this month’s fast five we caught up with Danielle to find out what she enjoys about her job, what makes the perfect training session or workshop, and what she likes to do →