Humans of Jonas Leisure: Adam Fielding

As a Support Technician at Jonas Leisure, Adam Fielding spends his days supporting customers and his team, all while his Spotify music quietly plays in the background. The music lover enjoys helping his site contacts expand their knowledges on their software. When he is not in the rhythm at work, you will find him writing, singing, reading, running, or watching entertaining videos online.

What is your role at Jonas Leisure?

Senior Support Technician.

How long have you been in this role, and what did you do beforehand?

Four and a half years. Before that, I worked in the deli at Coles.

Can you describe what you do in a typical workday?

I update and reply to open support tickets, take incoming calls and assist the team where necessary. All with a Spotify shuffle playing throughout the day.

What do you like most about your role?

The support. It has enabled me to expand my knowledge both personally and professionally to a degree I wouldn’t have though possible.

What do you most enjoy about dealing with clients?

Building the rapport and relationships with key site contacts, and watching their own knowledge expand.

Where are you based, and what is your office like?

Sydney. The office is spacious, but pretty empty post-COVID, with the occasional traveller or colleague passing through for a day here or there.

What do you enjoy doing outside of work?

Writing, singing, running and reading self-help books, but ones that actually have useful information.

What is your favourite music? What do you have playing in your car right now?

It changes almost weekly, but right now it is a tie between 80s-style rock and spoken word. A lot of Shane Koyczan. Instructions For A Bad Day is one I keep coming back to at the moment.