Digital transformation for a member-centric experience As we move to a future where technology is increasingly facilitating day-to-day life, it brings to question how this will continue to grow the leisure industry. More and more leisure centres are moving away from a traditional business structure with sales teams with paper forms, cash at the facility, and several staff sitting at the reception desk waiting for calls and to check visiting members in. So with the industry changing, how can technology help transform leisure businesses in a way that continues to enhance the member experience →

How customer behaviour towards self-service technology has changed Since the P word that shall not be named, there’s no denying the world we live in has changed in more ways than one. Technological advancements were accelerated by a society that had to adapt to lockdowns, contactless interactions, and the limited ability to support bricks and mortar businesses. Consumers compensated for this new contactless society and engaged with businesses in new ways. This study found there was an increased adoption of online shopping, contactless payment methods, telehealth, online learning, remote work and online entertainment. Since then, →