5 tools every facility needs in their leisure software toolkit
Are you wondering how you can shake things up for the rest of the year, and really get your systems and processes in ship-shape? If streamlining your systems and making sure everything is running efficiently is at the top of your goals list, you’ve come to the right place.
We’ll dive into 5 top tools you need in your leisure software tool kit to help you onboard new members easily, give them the power to manage course enrolments and payments, keep in touch with your customers and so much more.
1. Offer a digital membership sign-up
Paperless sign-up is the latest and greatest tool to get stocked in your leisure software tool kit. New to Envibe’s leisure software suite, Paperless Sign-up helps you sign-up and onboard new members from anywhere via any device.
Paperless Sign-up was designed for leisure centres who are frustrated with their paper membership forms going missing, illegible handwriting getting in the way processing a membership, or data entry gone wrong.
Instead, Paperless Sign-up can be accessed on the move. Your team can sell memberships and sign-up new members from any device, create their member account, get them full onboarded and set up and process direct debits. Seriously, it can do it all. On top of that, it’s a more sustainable way of collecting membership sign-ups since it drastically reduces paper waste. It’s a win-win!
If you’ve ever experienced the hassle of paper membership sign-up forms before, then it’s time to bin that process and get started with Envibe’s paperless sign-up forms here.
2. Offer an easy payment experience
Are you looking to improve your members’ experience this year and save on staff resourcing time? Trick question – of course you are!
With Envibe’s Lesson Based Debiting, you have the option to charge your leisure course students, such as swim school students, based on the number of lessons they will actually attend during their debit payment cycle. This saves you the hassle of having to bulk credit your students back due to unforeseen (but all too common) class or course cancellations, ultimately saving your staff time.
Keen to learn more? Check out this article all about Lesson Based Debiting with Envibe and how users have found it has worked for their facility.
3. Provide an easy venue and facility booking experience
Did you know that on average, leisure centres spend around 250 hours per month managing incoming facility hire enquiries from customers? That’s time that can easily be saved with the right solution in place.
Envibe’s Venues and Facilities module takes that pressure off your admin team and gives your members the ability to manage their own hire bookings. Through the easy-to-use online module, your customers can check the availability of your hireable spaces, such as rooms, courts and swimming pool lanes, book the space of their choosing and pay a booking deposit. Not only does it give your customers the power and seamless experience of managing their own booking, but it saves a tonne of time for your venue manager.
Curious to learn more? Click here to find out more about Envibe’s Venues and Facilities module.
4. Allow members to manage their course enrolment
Do you offer courses at your centre? There’s a lot of moving pieces to running a great course program so having a tool to back you up and help streamline or tackle some of the tasks for you is a huge benefit.
Envibe’s Courses module does just that. It takes the hassle out of program management for you – simplifying the little things so you can focus on your members’ experience. The Courses module takes care of all the admin tasks like processing enrolments, direct debits, teacher assignments and student assessments all from the one place.
On the flip side, it also gives your members the power to manage their own enrolment details such as enrolling in a course, booking and paying for a program. If the person enrolled in a course is a child, their parent or guardian can view their child’s progress through the course, and the assessment they have completed giving them more visibility over their child’s experience.
Click here to learn more about how Envibe’s Courses module could work for your business.
5. Keep customers engaged with automated marketing
Envibe’s gym marketing and digital communication feature, Trigger Messaging, gives you the power to send automated email and SMS communications to your customers through pre-set triggers. This could include marketing messages like welcoming a new member when they sign-up, reminding course participants to sign-up for the next terms classes, or alerting them if a direct debit payment has failed.
Trigger Messaging helps you keep in touch with your customer base even when they’re away from your facility and helps you engage with them – ultimately creating a more positive customer experience.
To learn more about Trigger Messaging through Envibe, check out this page here.
These are just a few of the must-have tech tools every leisure centre should have in their toolkit. To learn more about what tools are on offer at Envibe, click here.