What’s new at Udio

The latest addition to the Jonas Leisure portfolio of brands, Udio, is on a mission to bring efficiency to class-based fitness businesses. Since joining the Jonas Leisure family in 2017, it has released a series of new features and updates designed to benefit both new and existing customers. Udio’s course management software provides a unique ability to manage students, instructors, sessions and bookings with ease.

Read on to discover some of the latest improvements to Udio.

Online booking

Customers have grown to love and expect the ability to make online bookings. Whether they’re booking a class from home, work, or on the go, customers want the ability to book in their own time.

Udio’s ‘Online Bookings’ feature allows both new and existing customers to book online through its Customer Portal. After signing in – or signing up if they’re new – customers can book directly into your available courses, assessments or school holiday programs. Within their online portal, customers can advise when they can’t attend a lesson, view the number of make-up lessons they have available, book a make-up lesson, view all upcoming bookings, and even move their booking to another time or day.

Once a customer has confirmed the booking, a fee is raised for them to pay. If you have a Stripe account for online payments through your website, your customers can pay through recurring or online payments immediately. Not only is Udio’s Online Booking feature great for giving your customers a seamless experience, it also saves your staff time when they could be focusing on your customers in your facility. Once a customer books through Online Booking, no follow-up call is required from your team. You can sit back and watch the bookings roll in.

Direct debit

Customers want simple and hassle-free payment processes. Using direct debit means payments are automatic and customers won’t need to think about manually paying their membership fee each week, month or season. Direct debit also ensures your customers are always on time with their payments and your staff won’t be left chasing outstanding amounts.

Udio now offers Direct Debit through Merchant Warrior.

Noticeboard

Have you ever wanted to broadcast information and advertise directly to your guests while they’re waiting in your reception area? Through Udio’s base system, you can now stream content, such as slides, directly to TVs or tablets within your business.

Email template tags

The last thing you want to do is manually track down and chase outstanding payments. Udio has created a new email tag that lets you email customers the exact amount they owe, so your staff aren’t left to follow up on outstanding amounts from your customers.

Billing groups

Udio’s ‘Billing Groups’ feature gives you the ability to group specific customers together and offer them an alternative fee. As an example, school swimming clubs may be charged at a different rate than private individuals. Udio gives you the ability to select a suitable package for the unique group.

Attendance sheets

Efficient and clear attendance sheets are crucial for your courses so your instructors have all the information they need. An attendee’s start date in a course is now displayed on Udio’s ’Attendance Sheets’ feature. Also, if the attendee is taking a make-up class, this will be displayed on the sheet for that session and any cancelled lessons will display as a grey square so your staff are always in the know.

To learn more about Udio, click here.