Australian fitness providers recognised for exceptional customer experience
Rave reviews from customers have seen four Australian health and fitness providers recognised as part of the inaugural Customer Engagement Academy Awards.
The Awards – launched by Jonas Leisure brand TRP – were judged based on the average Net Promoter Score given to an operator by customers visiting its facilities over the past 12 months.
A Net Promoter Score is an internationally recognised measure of customer loyalty that involves asking customers to give a rating out of 10 for how likely they are to recommend your product or service.
Health Mates Fitness Club and Healthworks received Platinum Medal Awards for being among the very highest rated operators by their customers, while City of Bunbury and Goldfields Oasis received Gold Medal Awards for achieving scores well above average.
Jonas Leisure chief executive Mike Henton said achieving a high Net Promoter Score was a strong indication that your customers were fans of the experience you offered.
“We were thrilled to be able to present the inaugural awards to Australian customers who use Net Promoter Score surveys as part of the Insights service offered by our TRP brand.
“All the award recipients have put in a real effort to continuously improve the way they do business, whether that’s through providing outstanding facilities and customer service or new initiatives such as offering online sign-ups or 24/7 access for members.”
TRP provides customer engagement software to health fitness clubs, leisure centres and gyms. Its Insights service includes a Net Promoter Score measurement and benchmarking tool that helps operators create loyal customers who spend more and stay longer in their facilities.
About Jonas Leisure
Jonas Leisure connects the leisure and fitness industry with innovative software solutions that transform businesses, boost efficiency, and make life easier.
It brings together a leading range of products that are designed to give customers options and ensure they find the right fit every time. It’s all part of the company’s quest to deliver great value software that can be tailored to each individual customer’s needs.
Jonas Leisure’s dedication to customer service shines through in everything it does, from its 24/7 support across all products to its Software for Life policy, which means customers always have access to upgrades and enhancements free of charge.
Jonas Leisure has offices in Auckland, Sydney, Brisbane, Perth, Melbourne, Chicago and Toronto. It has over 600 individual sites, over 3,500 daily users, and over 250 clients in Australasia alone.